New Patients: Please arrive 10-15 minutes prior to your appointment time to fill out the New Patient Paperwork if you are unable to print and complete it prior to your appointment.
Walk-in and sibling add-on appointments: Our practice strives to provide timely service along with exceptional customer service. In order to fulfill these obligations we have found it necessary to enforce our policy on walk-in and add on sibling appointments. We are not accepting walk-in appointments at this time. If you call ahead, we will try our best to accommodate your request.
Late arrivals: Our office offers a grace period up to 15 minutes from the original appointment time. If you are unable to arrive on time for your appointment you will need to contact our office to see if your child’s appointment needs to be rescheduled. If you arrive late please be prepared for a longer wait to see the doctor.
Canceled Appointments: We ask that you call the office 24 hours prior to your child’s appointment if you need to cancel or reschedule. If you do not provide us with proper notification or do not show up for your child’s appointment a $25 fee will be assessed. If you miss 3 or more appointments we will consider asking you to find another doctor.
Peak Times: Certain times of the day are “peak” times when the office will most certainly be busy. Such times include Wednesday and Thursday evenings and all day on Monday. If you do not absolutely have to schedule an appointment during these peak times, you would be better served by scheduling your visit during slower periods such as the early afternoon, late morning, and other weekdays. Certain times of the year are also peak times for certain types of visits. For example, children returning to school need to have their annual well check for sports activities and immunizations. We have found it best to schedule these appointments between April and October.
Please Note: During the winter months we do experience a high volume of sick children. Some may require immediate attention. This may lead to a delay with your appointment. Our staff will try their best to keep you informed of any delays ahead of time.
Do you have questions about our services?
Contact us by phone at 571-223-2229 or directly using our contact form.